Our Returns & Refunds Policy
At Renée Ridley Books, we want you to be completely satisfied with your journey into our worlds. If something isn’t right with your order, we are here to help.
1. Physical Books & Merchandise
We accept returns on physical items (paperbacks, hardcovers, and apparel) within 30 days of delivery.
- Condition: Items must be in their original, unread condition.
- Damaged Items: If your book arrived with a printing error, bent cover, or shipping damage, please contact us immediately with a photo. We will send a replacement at no extra cost to you.
- Return Shipping: Unless the item is damaged or incorrect, the customer is responsible for return shipping costs.
2. Digital Content (Ebooks & Downloads)
Due to the nature of digital products, all sales of Ebooks and digital downloads are final. * Once a file has been downloaded or a license has been issued, we cannot offer a refund.
- If you are having technical difficulties opening a file or haven’t received your download link, please reach out to our support team so we can ensure you get your content!
3. How to Start a Return
- Email Us: Fill out the form below or send an email to sales@reneeridleybooks.com with your Order Number and the reason for the return.
- Package Your Item: Ensure the book is securely packaged to prevent damage during transit.
- Mail It Back: We will provide you with the return mailing address once your request is authorized.
- Get Refunded: Once we receive and inspect your return, we will process your refund to your original payment method within 5–7 business days.
Frequently Asked Questions
Can I exchange a book? Absolutely! If you’d prefer a different title, follow the return process above, and we will issue a store credit so you can pick out your next read.
What if my “Times Five” copy has a printing defect? Since some of our titles are handled through specific distributors like Biblio Publishing, please let us know right away. We’ll coordinate with the printer to make sure a perfect copy gets into your hands.
“My goal is to make sure your library is a place of joy. If there’s a hiccup with your order, we’ll make it right.” —
Renée Ridley
